Manzano Laser Works ships only with the US Postal Service using Priority Mail This method is more expensive than regular shipping, especially on overseas orders but it provides the ability for us to insure your order and for you to track it. You will receive a shipping notice from USPS when we print the shipping label. The notice will contain your tracking number and the expected delivery date.
For overseas orders your package may be delayed due to customs in your country. We do not apply any taxes charged by your country. Your government agencies will charge those fees when the package is delivered.
All of our shipping charges are based on the cost of your order. When viewing the shopping cart you can see the calculated shipping cost for your order
If your package is damaged we will fix the problem. You can help in a number of ways. The easiest is to refuse delivery of the package (take it back to the post office in the unopened original box). The post office will notify us but an email from you will help expedite the process. Or, if the package is only slightly damaged then take pictures of the damage and send them to us by email. We will cut new parts and send them out to you as soon as possible.
If your package does not arrive in a timely manner please notify us. We will check with the postmaster to determine where your package is or if it is lost. We will either send you a new order or refund your order.
If your order is not what you expected then it can be returned. Please let us know what the problem is and we will either refund your money or send you a new kit.
Last, if you have problems during your build, please let us know and we may be able to help.